SHIPPING & RETURNS

IF YOUR PURCHASE IS A GIFT FOR SOMEONE ELSE OR SIMPLY FAILS TO MEET YOUR COMPLETE SATISFACTION, FOR ANY REASON, YOU MAY RETURN IT OR EXCHANGE IT WITHIN 30 DAYS OF THE RECEIPT OF YOUR SHIPMENT. 

WE CAN ONLY PROCESS RETURNS AND REFUNDS FOR ITEMS DIRECTLY PURCHASED FROM BURNSIDEKNIVES.COM. PROOF OF PURCHASE IS REQUIRED. 
YOUR RETURN MUST INCLUDE THE COMPLETE ORIGINAL AND UNDAMAGED PACKAGING AND INCLUDE THE ORIGINAL INVOICE RECEIVED WITH THE MERCHANDISE. 
SEND THE PACKAGE PREPAID, VIA UPS OR INSURED U.S. MAIL TO: 
 
BURNSIDE KNIVES
10940 SW Barnes Rd. #215
Portland, Oregon 97225
 
REFUNDS
YOU WILL RECEIVE A CREDIT VIA YOUR ORIGINAL METHOD OF PAYMENT. PLEASE ALLOW 10-14 BUSINESS DAYS FOR PROCESSING OF RETURNS AND ISSUANCE OF CREDIT UPON RECEIPT BY BURNSIDE KNIVES STORE. PLEASE NOTE THAT WE CAN REFUND THE INITIAL SHIPPING COSTS ONLY IF THE RETURN IS A RESULT OF OUR ERROR. 
YOU MAY CANCEL YOUR ORDER AT ANY TIME PRIOR TO PROCESSING SIMPLY BY EMAILING US AT INFO@BURNSIDEKNIVES.COM. PLEASE INCLUDE YOUR ORDER NUMBER. UNFORTUNATELY, WE ARE NOT ABLE TO CANCEL ORDERS ONCE THEY HAVE BEEN SHIPPED AND CURRENTLY DO NOT PROVIDE RETURN SHIPPING LABELS.
 
SHIPPING TERMS & CONDITIONS
ORDERS CAN ONLY BE SHIPPED TO ADDRESSES IN THE UNITED STATES AND APO/FPO ADDRESSES. ALL MILITARY POST OFFICES (MPO) HAVE RESTRICTIONS ON ITEMS THAT CAN BE SENT USING THE APO/FPO SYSTEM. IF YOU ARE IN THE ARMED FORCES PLEASE REFER TO YOUR MILITARY POSTAL SERVICE AGENCY (FOR APO/FPO QUESTIONS) OR CALL: 1-800-810-6098
 
DOMESTIC SHIPMENTS INFORMATION
UPS GROUND IS OUR STANDARD AND PREFERRED SHIPPING METHOD. ORDERS CAN ALSO BE SHIPPED FIRST CLASS USPS. WE ADVSIE SHOULD YOU WANT TO MAKE A RETURN TO USE THE PACKAGING WE PROVIDED TO SAVE YOU AN EXTRA COST. SHIPMENT TRACKING IS AVAILABLE FOR UPS AND USPS SHIPMENTS. UPS GROUND SERVICES ARE NOT AVAILABLE TO ALASKA OR HAWAII. ORDERS TO ALASKA OR HAWAII MUST BE SHIPPED BY EITHER UPS SECOND DAY AIR OR USPS. A $10.00 UPS SURCHARGE WILL BE ADDED FOR UPS SECOND DAY AIR SERVICE TO ALASKA OR HAWAII.
STANDARD SHIPPING RATES (PRICES SUBJECT TO CHANGE)